CORE SKILLS

EDUCATION

2024 - Boise State University MS Organizational Performance & Workplace Learning

2008 - Stevens-Henager College AA Graphic Arts, Magna Cum Laude

1991 - Boise Bible College BA Education, Summa Cum Laude

EMPLOYMENT HISTORY

St. Luke’s Health System - Instructional Designer II

March 2020 to Present • Boise, Idaho, United States

• Develop and design technical and clinical educational resources for new employees and visiting students.
• Collaborate with SMEs and stakeholders to determine content and most effective delivery modalities for educational materials.
• Manage course resource library on LMS.
• Provide creative oversight of all learning collateral.

St. Luke’s Health System - Student Services Coordinator

January 2019 to March 2020 • Boise, Idaho, United States

• Collaborated with a specialized team in onboarding over 2,000 college students annually to complete their clinical rotations within the St. Luke's Health System.
• Partnered with academic representatives from colleges and universities throughout the U.S. to develop clinical experiences that provided students with exceptional learning.
• Developed instructional design and onboarding collateral that provided students with a unique, branded experience that can only be found at St. Luke's.
• Worked closely with Talent Acquisition to attract and retain top student talent from within the community.

Pioneer Federal Credit Union - Instructional Design Specialist

December 2017 to January 2019 • Boise, Idaho, United States

• Onboarded and introduced new employees to the credit union philosophy of community development and investment, training the frontline in core processing systems and across LMS.
• Developed, designed and implemented educational courses consistent with the brand’s Core Values.
• Instrumental in the modernization of the Learning & Development philosophy, providing key analysis and implementation in assessments, instructional design and adoption of LMS platforms.
• Lead Developer of 30-Module technical e-learning course.

Royal Caribbean International - Instructional Training Specialist

March 2015 to November 2017 • Springfield, Oregon, United States

• Conducted training for new hires in a 900+ employee regional call center as well as on-going training and certifications for existing employees in a dynamic sales atmosphere.
• Employed a variety of presentation technologies to develop and present engaging in-person and self-study modules that catered to diverse learning styles.
• Trained leadership team members and key stakeholders how to implement new initiatives into daily interactions with their direct reports.
• Served as Subject Matter Expert/Trainer for Royal Caribbean-Conduent employees at contact center in Guatemala City, Guatemala